Members FAQ

Can you tell me more about the Connections feature and how that works ?

This option is reserved for Members only to make connections with other members, but any connections you establish will be available for PUBLIC viewing. When you are logged into your membership account and you are viewing you own profile, you'll see a Connections button at the top. If you go to that, you'll see the option Manage Your Connections. When you click on that, you'll then be able to see any of the connections you have established ~ or that another member has established with your business.

There are two "Manage Connections" tabs. The first one shows the connections you have made with other members and allows you to enter PUBLIC notes on them, and the second one shows you the members that have established a connection with you and their PUBLIC notes they've added about your business (if you hover over the image). Please Note: These PUBLIC notes can be viewed by both members as well as site visitors, so please do not add anything in these notes that you do not want others to see.

The connections will show up with an Orange dot if the members are currently off-line and a Green dot if they are currently on-line. You can view their business profiles, and/or send them private emails. These emails are not inter-system emails, meaning they'll be delivered to the email account that member has on file. By doing that you are sharing with them your email address and they'll be able to reply to you directly.

To establish a connection with another member's profile you first need to be logged into your membership account. Then when you are viewing the profiles of other members, you'll see the Add Connection button at the top. Once clicked, your connection will be established.

With our system you are allowed to connect to other members in a one-sided fashion, meaning that they don't have to approve the connection. If you have connected with another member in some way, you may want to make a note about that connection so you can remember the details later. Like did they refer you to someone, or they've re-posted one of your blogs, etc. However, keep in mind that these notes are PUBLIC, so do not write anything you do not wish everyone to see.

When you connect with someone the Connections counter on your profile page will increase.  If a connection is deleted, the counter will decrease. The other member will not be notified when you add or delete a connection with them. 

How do I add aditional images or logos to my Profile ?

You can do this, but you need to be sure that your images are available to you over the web, meaning you need to have a URL link you can point to. For more exact information on how to do this see Add Images to Profile document.

How can I easily find just the Members in a particular Business Category/City or State ?

You can do this by going to the Browse button on the main menu and choosing the Alphabetical list. At the top right hand corner of that list you will see a Search Users link. Click this and you will then see the fields you desire and you can enter in just the criteria you are seeking. Once you've viewed a particular profile and you click the Back button, it will bring you back to your customized list.

Please Note: In order to search a particular Business Name, you will need the exact spelling. Partial names and wildcards will not yield any results in the search. The exception to this rule is the Popular Profile list. By using that list, you can do wildcard searches by putting in partial spellings and searching for all business that that contains the phrase you are looking for.

How do I change from receiving HTML newsletters from you to receiving TEXT newslettters ?

Log into your account, and on the HOME page where site visitors can SUBSCRIBE to our newsletter, you'll see a checkbox for HTML. Simply uncheck that box and your newsletters will be changed to a TEXT version.

You can also log into your account and Edit Your Profile. There you'll see a tab titled Mailing Lists and you can make the change there.

How do I unsubscribe as a Member ?

Our subscriptions are managed by Paypal, so log into your Paypal account to cancel your subscription membership. If you wish for us to deactivate your member profile, send us an email (Contact Us) and we'll take care of that for you.

I edited my profile and made a change, but the change didn't stick. Why ?

That's probably because you didn't click on the UPDATE button when you made the changes. You'll need to make them again, then click UPDATE.

I'm not able to get my Coupon Code to work.

If you have already completed the initial Registration page and then you try to enter your coupon code and it's not working, it may be because it needs to be in ALL CAPS. If that still is not working, then you can abandon the page (and send us an email - Contact Us) and then you can come back to the payment piece later once we figure out if you've got the right coupon code. Later when you come page, you'll need to LOG IN to your account (so the username/password you used during  your Registration, is the one you'll log in with). Even though you have not completed the payment portion, it'll give you the following message. Here you'll want to click on Go to the checkout page again and enter the correct Coupon Code and continue with the payment piece.

                        Your account is pending or temporarily suspended. If you are in this state for more than some hours and your
                        payment is confirmed, please contact the administrator of this web site.

I received an "Invalid Token" error message when logging into my membership account. Why ?

Each time you log into your account our system sets a "token" that keeps a cache of your pages in memory so they can be re-loaded again quickly for you. If you are already logged into your account via one computer, and you then try to log into your same membership account on another computer (or via a different browser on the same computer), you'll receive an Invalid  Token error message. Once you log out of your account, it'll take 45 minutes before the cache will clear and allow you to log into your membership account on another computer. Hopefully this will not cause too much of an inconvenience for you.

What if I cannot see the Subscription Payment Plan options anymore ?

Once you have clicked on one of the Subscription Payment Plan options from Paypal our system will "remember" that and then next time you go to add your profile, etc you'll go directly to the Registration screen. If you want to change your mind about which subscription plan you want to choose, then you'll either need to clear your cache, clear history, clear cookies, etc so you'll be able to see the Subscription Payment Plan options again on the Add Profile, (you may still need to wait 45 minutes) or else contact our webmaster ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) for help.

What if I have multiple businesses do they all have to have unique email addresses ?

Yes. Our system requires each member to have a unique email address, so each one of your businesses must have a unique email address. You can log into your account and change your email addresses if needed.

What if my business profile is not showing up on the browse lists ?

In order to show up on the browse lists, you need to have your business passion description loaded. Once you've put something there, your business will show up.

What should I do if I see a fellow Member has put up inappropriate pictures or content on their profile ?

We would appreciate a heads up! This is not acceptable and so please do let us know ASAP.  Log into your account and go to the profile page for that person and at the top you'll see a Moderation button, click Report User and we'll be notified, if you do not see the issue resolved by us in a timely manner, then please go to Contact Us and send another email.  If you are a guest and not a member, then please send us an email (Contact Us). Please include the name of the business or username.